Responsible Gambling

We want you to enjoy playing with us and we will do this by looking after you. Gaming should always be fun, but unfortunately, you can’t always win. Losing is part of the game, too, and we want to make sure you are prepared for this. It’s important that you are aware of the social and financial difficulties that can occur if you cross your limits. Gaming can become addictive and it can make you lose perspective of time and money. However, we want to make your experience on HeyCasino! as positive as possible, even during those times when you lose.


How to gamble responsibly?

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following when you are using our site:

  • Gambling should be entertaining and not seen as a way of making money;
  • Avoid chasing losses;
  • Only gamble what you can afford to lose;
  • Keep track of the time and amount you spend gambling;
  • If you want to have a break from gambling, you can suspend your account for the desired period;
  • If you need to talk to someone about problem gambling, there are many organizations who can help you.


Gambling Problem? Test yourself

Test yourself to see if you might have a gambling problem, by asking yourself the following questions:

  1. Does gambling prevent you from attending work or classes?
  2. Do you gamble to pass time or to stop boredom?
  3. Do you gamble alone for long periods of time?
  4. Have others ever criticised you for your gambling?
  5. Have you lost interest in family, friends or hobbies due to gambling?
  6. Have you ever lied to cover up the amount of money or time you spend gambling?
  7. Have you lied, stolen or borrowed in order to maintain betting habits?
  8. Are you reluctant to spend "gambling money" on anything else?
  9. Do you gamble until you lose all your money?
  10. After losing, do you feel that you have to try and win back the losses as soon as possible?
  11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  12. Do arguments, frustrations or disappointments make you want to gamble?
  13. Does gambling make you depressed or even suicidal?

If you answered "yes" to several questions, please consider contacting one of the Gambling Counselling Organisations listed below for advice and support.


Where to find help?

Gamblers Anonymous is an international community and organization that provides confidential support and counseling to anyone who is affected by problem gambling. You can contact them on their website here.

If you feel that you are gambling too much, we recommend you get in touch with several professional independent gambling organizations like Gamblers Anonymous or Gambling Therapy.





Do you need to take a break from gambling?

If you feel you need a break from playing even after seeking help from the support sources provided (above), then please contact our customer support to suspend your account. We recommend suspending your account for a period of 7 days, to give yourself a healthy period of time to recuperate (you cannot deposit if an account is suspended). Your account is suspended manually by our customer support, so make sure you contact them after 7 days in order to reactivate your account.


Are you an underage player?

It is against the law for those under 18 to gamble and HeyCasino! takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on customers who use payment mechanisms that we know can be used by children.

In addition, we carry out age checks on a random selection of all other customers regardless of the method of payment. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police and other competent authorities. We encourage you to use a filtering system, especially if you share your computer with other persons in your household who are under 18 years of age. Examples of filtering sites include NetNanny.com and CyberPatrol.com.

Here at HeyCasino!, we care about our players and want to make sure they have a fun and exciting experience. Please don’t hesitate to seek help from the above sources if you feel you need it. Online gambling is meant to be a form of fun entertainment, and as long as you remember this, your experience on our site will be exactly that – fun and thrilling!

HeyCasino! responsible gaming policies aim to make sure that all registered players enjoy their favorite pastime in a safe manner, keeping at bay the potential unwanted consequences of online gambling. 

Gambling should always be treated as a form of entertainment and not a way to generate extra income, that is why we promote a controlled approach to the games and we always invite players to decide in advance their gaming budget and to stick to it till the end of the gaming session.

To help players, HeyCasino! responsible gaming is offering games that allow different bet values, so that you can decide what suits your budget and your gaming style better. We also offer a Demo version of most of your casino games, you can test them, have fun, try your best strategy and be entertained even without spending money.

If you want to keep your attitude towards gaming in check all the time, you can take advantage of a number of very helpful self-evaluating tools. Online, you can find easy questionnaires that you can fill in to get a better picture of your gaming profile. HeyCasino responsible gaming section also reports a list of questions that you can answer to: take your time, be honest and this tool will give you a little help to increase your awareness on how you approach online games and betting.

The first step to take to be a responsible gambler is to decide what are your limits: you can set a threshold for your deposits, bets, and losses. Having an idea of what you want to invest in the casino and what is the maximum amount you are willing to lose, allows you to have everything under control so that you can only focus on having fun.

When it comes to responsible gambling, it is important to be open and honest and not be afraid to ask for help, in case you feel some assistance is needed. You can get in touch with HeyCasino! responsible gaming team for any doubt or concern you might have, we will be happy to assist you. We will also be able to direct you to professional services that offer support and counselling to anyone who is affected by gambling problems.

The time you spend with us should always be an enjoyable experience, full of emotions and exciting moments.  To always keep it this way, we recommend you decide in advance the budget you want to invest in a gaming session, and you don’t try to chase your losses. You are always a winner if you had fun with the games, no matter what the outcome was.   

Our games are available to you only if you are 18 years old or over, we ask you to confirm this when you register and we will check your age during the time you spent with us when we need you to send us documents to verify your identity.  Underage gaming is illegal and we take it very seriously.