flag-en
flag-en
flag-fi
flag-no
flag-de

Bonus Terms & Conditions

Whilst playing at HeyCasino! you will from time to time be offered different types of bonuses and rewards. This could come in the form of free spins, loyalty bonuses or cash bonuses. If nothing else is stated in the specific promotion or campaign, the following rules apply.

Minimum Deposit

  • To be able to claim a deposit bonus the minimum deposit is €20 or currency equivalent, unless otherwise specified for the specific bonus.

Withdrawals

  • The maximum amount that can be withdrawn of winnings gained from no deposit bonuses or no deposit free spins are capped at €50 (or currency equivalent), unless otherwise specified.
  • The maximum amount that can be withdrawn from other rewards, such as loyalty bonuses, free spins, cashback and other free awards accounts to €1,000 (or currency equivalent). Any winnings resulting from such rewards exceeding €1,000 will be removed.
  • To make a withdrawal from your account you are required to make at least one deposit which needs to be wagered one time (1x).
  • You can request a withdrawal of your deposited amount prior to completing wagering requirements. However, your bonus funds and winnings generated from the bonus balance will be forfeited.

Bonus Balance

  • When claiming a bonus, your deposit amount + bonus amount is turned into a bonus balance.
  • Your bonus balance will be locked until you have either completed the wagering requirements, the bonus time expires, you choose to forfeit the bonus, or your bonus balance is lost.
  • Any unused bonus, free spins or reward will expire and no longer be available 7 days after being credited.
  • Winnings from bets placed with your bonus balance will be added to your bonus money and will be converted to real money when wagering requirements have been met.
  • Bets placed when you have an active bonus will be deducted from your bonus balance. Real money will always be used first and then bonus money
  • Should you choose to forfeit your bonus you will also forfeit the bonus balance and any remaining real money will be credited to your account.

Max Bet

  • The maximum amount allowed to be placed per spin when playing with a bonus is €5 (or currency equivalent) until the wagering requirements of the bonus has been met. Failure to follow this rule may result in removal of the bonus and any associated winnings.

Wagering Requirements

  • Wagering requirement for deposit bonuses is 35 times the deposit amount + bonus amount.
  • Wagering requirements need to be fulfilled within 7 days after the bonus has been credited, otherwise the bonus funds and winnings generated from the bonus balance will be forfeited.
  • If a deposit is required to trigger a free spin bonus you need to wager the deposit amount at least 5 times.
  • Winnings from free spins will be credited to your real money balance, no wagering required

Game Wagering Contributions

  • Bets placed on games in the casino will contribute towards wagering requirements as follows:
    • Slots: 100%
    • Classic Slots: 75%
    • Scratch Games: 100%
    • Live Casino Games: 5%
    • Jackpot Games: 0%
    • Table Games: 0%
    • Video Poker Games: 0%
  • Bets placed on the following games will not contribute towards wagering requirements:
    • 1429 Uncharted Seas, Alchymedes, Aliens, Arabian Rose, Arcade Bomb, Astro Legends, Bandida,  Beautiful Bones, Big Bad Wolf, Big Bang, BigSlot500, Blood Suckers, Blood Suckers II, Book of Gods,  Boxo,  Castle Builder,  Castle Builder I,  Castle Builder II,  Champion of the Track,  Cloud Quest,  Cool Buck,  Cool Buck – 5 Reel,  Crime Scene,  Da Winci,  Dancing in Ice,  Dead or Alive,  Devils Delight,  Devil's Delight™, Divine Fortune,  Double Dragons,  Dr Jekyll & Mr Hyde,  Dragons Myth,  EggOMatic,  Energoonz,  Extra Chilli,  Eye of the Kraken,  Forsaken Kingdom,  Fruit Blast,  Fruits Gone Wild,      Game of Thrones,  Gem Rocks,  Gemix,  Golden ticket,  Gunslinger,  Gunslinger Reloaded,  Holy Diver,  Hot Ink,  Immortal Romance,  Jack Hammer 2,  Jackpot 6000,   Jewel Quest Riches,  Joker Pro,  Kings of Chicago,  Koi Princess,  Ladies Nite,  Lucky 8 Line,  Lucky Angler,  Lucky Angler a Snowy Catch,  Lyra and Erion,  Mega Joker,  Pearls of India,  Peek A Boo,  Piggy Pirates,  Pimped,  Pirates’ Plenty,  Rage to riches,  Ragnarok,  Reel Heist,  Reel Talent,  Retro Reels - Extreme Heat,      Robin Hood,  Robin Hood Shifting Riches,  Royal Masquerade,  Scrooge,  Secrets of the stones,  Simsalabim,  Spring Break,  Stardust,  Subutteo,  Super Monopoly Money,          Super Nudge 6000,  Supernova,      The Lost Riches of Amazon,  The Wish Master,   Three Musketeers,  Tomb Raider,  Tomb Raider 2,  Tomb Raider Secret of the Sword,             Top Cup Day,  Tower Quest,  Untamed Bengal Tiger,  Untamed Crowned Eagle,  Untamed Giant Panda,  Untamed Wolf Pack,  Valkyries of Odin,  Vampire: The Masquerade - Las Vegas,  Victorious,  Viking Runecraft,      White Rabbit,  Wizard of gems,  Zombie Hoard,  Zombie Rush,  Zombies,

Communication about offers

  • HeyCasino! may send players promotional offers, if they are eligible. If you’d like to receive these offers, make sure to opt-in to communications from HeyCasino!
  • Deposit and Free Spin bonuses will only be available to players that have received a promotional offer via Email, SMS, Phone or onsite messages.

Daily Cashback

  • Cashback is calculated daily on all deposits that occurred between 00:00 - 23:59 CET.
  • Cashback is calculated as follows: Deposits - Withdrawals - Bonus Received - Balance
  • Balance will be checked the following morning between 08:00 - 12:00 CET and players need to have a balance of not more than €10 in order to qualify for cashback.
  • Cashback will be paid out to qualifying players by 12:00 CET the following morning.
  • Cashback credited will be rounded to the nearest Euro.
  • Cashback will be credited to your real money balance, no wagering required.
  • Cashback is valid for 7 days, during this time the cashback needs to be withdrawn or played with
  • Cashback is for slot players only, if you place bets on other games (such as table games, video poker, live casino) you will not qualify.
  • HeyCasino! reserves the right to decline cashback to any players who are found to abuse the cashback offer due to strategic game play. For example, using the feature of the game, and then leaving the value in the game and redeeming it the day after when cashback has been credited. This is prohibited and considered fraudulent, any cashback and associated winnings will be confiscated.
  • HeyCasino! reserves the right to cancel or change the cashback offer at any time, at its sole discretion.

General Bonus Rules

  • In the case of a dispute between the English language version of the rules and versions in any other language, the English language version shall prevail.
  • Unless otherwise specified, promotional bonuses, cashback, free spins and campaigns are only available to users from Austria, Canada, Finland, Germany, Iceland, Japan, New Zealand, Norway and Switzerland
  • Bonuses and free spins need to be claimed inside 24 hours from the time they are offered
  • A bonus can only be claimed once per person, household, shared IP address or computer, unless otherwise specified for the campaign.
  • A bonus or free spin offer can only be used by the person receiving the specific offer.
  • The Cashback is only paid to open accounts.
  • Players who do not wish to receive bonus offers will have the option to opt out upon making their deposit, alternatively contact customer support to have the bonus removed.
  • Deposits made via Skrill, Neteller or Paysafecard are not eligible for deposit bonuses.
  • All offers are intended for recreational players and the management may, in its sole discretion, limit the eligibility of players to participate in all, or part of any promotion as a result.
  • Where any term/s of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or group of players, which due to any promotional offer results in guaranteed profits irrespective of the outcome, whether individually or as part of a group, HeyCasino! reserves the right to reclaim the bonus element of such offers and in their absolute discretion. In addition, HeyCasino! reserves the right to levy an administration charge on the player up to the value of the deposit bonus or any additional payment to cover administrative costs. We further reserve the right to ask any player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the player’s identity prior to us crediting any Bonus, Free Spins or offer to their account.
  • It is not permitted to try to build up value inside a game, for example using the feature of the game, while playing with your bonus balance, and then leaving the value in the game and redeeming it later when wagering requirements no longer applies. This is prohibited and considered fraudulent, any bonus and associated winnings will be confiscated.
  • If a player is a resident in a country in which gambling is illegal and they participate in jackpots or promotional offers which they would otherwise not be eligible to participate in, HeyCasino! shall retain the right to void all winnings and/or deposits made.
  • Purposely circumventing HeyCasino! bonus and/or main terms and conditions will be considered a breach and you risk being banned and have winnings confiscated.
  • Players can only have one bonus active on their account. You cannot take 2 bonuses and stack the amounts on top of each other. Upon claiming a new bonus, you may not have any funds in your bonus balance.
  • HeyCasino! management reserves the right to cancel or withdraw a promotional offer as well as changing the criteria for using the offer at any time, regardless of any information given in conjunction with any Bonus offer.
  • The General Terms and Conditions of the HeyCasino! website apply.