UPDATED ON 09/01/2020

DMG Solutions B.V., a limited liability company, registered in Curacao with company number 148273, hereinafter also referred to as “the Operator”, “the Data Controller” or “We”, highly values and respects the privacy of the players and online visitors.

The purpose of this Privacy Policy is to inform you about the methods and purposes for which your personal Player Data (“the Player Data”) is processed, as well as to inform you about the rights you have regarding the processing. By accepting this Privacy Policy, you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your personal information. This Privacy Policy should be read in conjunction with our Terms and Conditions.

The Operator may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on the Website. The Operator may also inform you personally of any significant changes to this Privacy Policy. You are encouraged to regularly examine this Privacy Policy for up-to-date information on the processing of Player Data.

Why we process your player data

Personal data allows the Operator to identify the player. When you create un account on the Website, you are requested to submit your personal information (your name, date of birth, email address etc.), and when you choose to make a deposit or withdrawal you are requested to submit your financial information (account and debit or credit card details). We may request additional documents such as copy of your ID, passport, driving license, credit card and proof of address in order to verify your identity. From a certain size of transaction, we are also required to obtain a confirmation of your source of funds.

By logging in to the gaming site you give us the consent to collect and store the information on your location. This is needed in order to ensure that you are not playing in a restricted country. A country is restricted if the gambling in that country is legally prohibited or requires a local license.

We only process your Player Data when we have a legal basis to do so. The processing can either be based on your consent, on fulfilling of a contract between us and you, on complying with our legal obligation or on fulfilling our legitimate interest. If you refuse to provide your Player Data to us, we are unable to provide you the service or parts of the service.

We obtain your consent for certain processing activities during the registration process, where you actively agree to the processing by ticking a box or implicitly when you deposit. The fulfilment of a contract requires, for example, that we process your account and debit or credit card details when you register as a real money player or choose to make a deposit or a withdrawal.

In some cases, we process your personal data in order to fulfil our legitimate interests. Such legitimate interests consist of protecting us and any other users of the Website against fraud including use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment). To fulfil said interest, we may check your details against and share Player Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. We also have a legitimate interest to maintain and improve customer relations and our service, and to enable efficient marketing. To fulfil said interest, we may use your personal data to communicate with you, to inform you about the changes in the Website, and, if not otherwise requested by you, to send promotional offers regarding gaming on the Website. We may also process your personal data for statistical purposes or to conduct research.

We may also process your personal data in order to comply with our legal obligations. For example, anti-money laundering legislation requires all financial institutions to collect and record personal data to confirm a player’s identity and to report any transactions arousing suspicion. We may also process your personal data for the purpose of supporting and promoting Responsible Gambling as well as preventing gambling-related harm and addiction and underage gambling.

How to collect player data

We collect your Player Data primarily from the moment when you create an account (Name, gender, address, email, telephone number, date of birth, and information about your preferred currency).

Your financial information is collected through a secure server (SSL) for your registration as a real money player. Additional documents if necessary, shall be uploaded through your player’s account.

To prevent fraudulent or criminal activity, we may also collect the player’s financial information from other online gaming sites, banks, credit card companies and other fraud prevention agencies.

We also may collect records of correspondence, whether via the Website, email, telephone or other means.

Data retention 

We retain the personal data for the period necessary for us to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain necessary personal data to resolve disputes, enforce our Terms and Conditions, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Website and our service.

Generally, your personal data is retained for at least the duration of our relationship, and as required by the licensing authority.

Data sharing 

We may share your data with certain third parties, including law enforcement agencies, our service providers and our affiliates– but only in accordance with this policy:

  1. Service Providers and Business Partners: We may engage selected third party companies and individuals to perform services complementary to our own (e.g. hosting and server co-location services, data analytics services, marketing agencies and advertising services and tools, data and cyber security services, fraud detection and prevention services, payment processing services, user engagement services, e-mail distribution and monitoring services, session recording, remote access services, and our business, legal, financial and privacy advisors) (collectively, "Service Providers"). These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and complementing our Services, and may only use it for such purposes. We remain responsible and liable for any Personal Data processing done by Service Providers on its behalf, other than for events outside of its reasonable control.
  2. Legal Disclosures: We may disclose or allow government and law enforcement officials access to certain Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations, including for national security purposes. Such disclosure or access may occur with or without notice to you, if we have a good faith belief that we are legally compelled to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
  3. Protecting Rights and Safety: We may share your Personal Data with others, with or without notice to you, if we believe in good faith that this will help protect the rights, property or personal safety of HeyCasino!, any of our users or any members of the general public.
  4. Our Subsidiaries and Affiliated Companies: We may share Personal Data internally within our sister casinos, for the purposes described in this Policy. In addition, we can share Personal Data in case of change in control, including by means of merger, acquisition or purchase of substantially all of our assets, with the parties involved. If we believe that such change in control might materially affect your Personal Data, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Services.

We may share your Personal Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data in our sole discretion and without the need for further approval.

As a license requirement we store the gaming data under the license granted by the Government of Curacao on a server located in Curacao. We use appropriate safeguards to ensure that sufficient level of data protection is maintained.

Marketing and advertising

We may share information with advertising partners to send promotional communication to you or to show you customized content concerning our Websites, as well as other products, services, websites and applications which relate to companies within the Group or the Group’s business partners and affiliates (together the “Marketing Partners”), which we believe may interest you.

We may also share and disclose information with our Marketing Partners for the purpose of providing you different marketing offers, which we, or our Marketing Partners, believe are relevant for you. Our Marketing Partners may use this information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.

We will only send you marketing communications where you have consented to receive such communications.  You may at any time decline receiving further marketing offers from us or from our business partners by contacting us or following the links in the relevant communication to unsubscribe. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.

Security measures

The Operator endeavour to maintain strict security measures on the Website and its associated sites, so that no unauthorized use, loss and/or alteration of data can be done to Player and Player Account Data.

Financial information like credit or debit card data will not be stored in the Website, and all credit and debit card transactions are stored for the purpose of processing the payments by a certified payment service provider of your choice.

The Player Account can only be accessed with unique username and password, making a deposit o with the “continue play” feature.  Any password will be stored in the Website only in encrypted form.

If you require any further information, please contact us through our customer support.

Other linked websites

Where there is a link from the Website to another relevant site, this Privacy Policy will not apply once you leave this site.

When you play casino or betting games, the privacy policy of the game provider also applies.

Your right to object to personal data processing

You have the right to at any time object to the processing of your personal data to direct marketing.

In so far as the processing of your personal data is based on a legitimate interest of us or a third party, you have the right to object to the processing on grounds relating to your particular situation. When using your right to object, you are required to define the particular situation based on which you are objecting the data processing.

You have the right at any time object to the processing of your data for gaming. In so doing you instruct us to close your account, which will effectively prevent you from accessing your account. We will store your data as far as required by the licensing authorities.

You may use your right to object to the processing by either addressing the request to our Customer Support.

Your other rights

You always have the right to withdraw your consent to the processing of your personal data.

You have the right to obtain information of the personal data collected for processing, and a right to obtain a copy of such data. You are also entitled to have any such personal data that is inaccurate, outdated, unnecessary or contrary to the purposes of data processing corrected or erased.

You are also entitled to have us restrict the processing of your personal data for example when you are waiting for our response to your access or erasure request.

You have the right to receive the personal data concerning you, which you have provided to us, in a machine-readable format, and have the right to transmit those data to another controller. You can print your data by logging into your player’s account and printing it out from your profile page.

If you have any more questions regarding your rights, please contact our Customer Support.

If you suspect that we do not follow the applicable data protection regulations, you have the right to lodge a complaint with competent data protection authority.

We may update this policy from time to time, so please review it frequently.


Cookie Policy


HeyCasino! uses cookies to deliver a better and more personalised service to users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

What is a Cookie?

Cookies are small text files which are sent to and stored on your computer, smartphone or other device when you access a website or an application. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. The information stored in a cookie may relate to your browsing habits or may contain a unique identification number to allow the website to remember you on return visits.

Use of Cookies on the Website

Cookies can be helpful in a variety of ways such as allowing you to move between web pages efficiently, remembering your browsing preferences, measuring how you use the website so we can make sure it meets your needs, and in general improving your browsing experience. Cookies also help by ensuring that content and advertisements you see on a website are more relevant to your preferences.

HeyCasino! use of cookies on the Website falls into the following categories:

  • Session Management– these cookies are essential to enable use of the Website, they manage session information and enable users to login and navigate through the Website.
  • Functionality– these cookies store information which enables us to remember user preferences e.g. preferred language, sort types, media settings. They are also used to improve users’ experience by, for example, stopping users from being shown the same message twice.
  • Fraud Prevention– these cookies store information which helps us stop fraudulent use of the Website.
  • Tracking and Marketing– These cookies record your visit to the website, the pages you have visited and the links you have followed. We need to record this so that we can appropriately pay our Affiliates. We use this information to measure the effectiveness of our marketing and to improve the overall relevance of the advertising we buy including, where possible, to make advertising more relevant to you. Without these cookies, you will be able to use and enjoy all the features of our Website but the ads you see will not be tailored to your preferences.
  • Analysis– these cookies allow us to recognise and count the number of users and to see how users move around our Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily. HeyCasino! might, from time to time, use carefully selected third party tracking and/or analytical cookies to assist in improving the Website and HeyCasino! services for users.

Where links are provided on the Website to third party websites it is important to remember that those websites will have their own cookies and privacy policies which will govern any information you may submit. If you decide to use any linked third-party websites please read their cookies and privacy policies before doing so.

Managing Cookies

If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser’s privacy settings (the process you follow will differ from browser to browser).

Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. For example, if your browser is set to disable ‘session’ cookies, you won’t be able to log on to your HeyCasino! account.

Details of how HeyCasino! protects your privacy are set out in our Terms and Conditions.

Turning off cookies via your web browser

Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device.

Information about cookies is usually found in the Help section of the web browser. Below are some links to some commonly used web browsers:

Changes to this cookie policy

We may from time to time, change or update this cookie policy. All changes to this cookie policy will be published on this page of the Website. Each change will become effective on publication. We recommend that you revisit and read this cookie policy regularly to ensure that you are up-to-date with the current terms.